The following Delivery Policy is only valid for merchandise purchased via the THE WEEKEND WARRIOR website (“the Website”). This policy has been developed to ensure the accurate and secure delivery of all purchases according to your delivery needs. Should you have any questions with regards to deliveries, please contact us at firstname.lastname@example.org
Free shipping for orders above R500 applies to main centres within The Republic of South Africa only.
A R250 shipping fee will be added to your purchase below R500.
We can only deliver products to physical addresses within the borders of the Republic of South Africa.
Deliveries will be made within 3-5 business days upon acceptance of your order.
Quoted delivery times are a guide only and while THE WEEKEND WARRIOR endeavours to meet the targeted delivery times, from time to time factors beyond our control can result in delayed delivery.
Your deliveries will be made through one of our designated courier companies.
Once you have indicated your address and you have received confirmation of your order, we regret that no changes to the specified address and/or delivery option will be accepted.
We reserve the right to contact customers and arrange alternative delivery methods and timelines if their delivery address is remote or to cancel the order if delivery is not feasible.
In order to safeguard your purchase, the courier will only deliver to the specified address and to you or one of the people indicated on the notes of the order as being authorised to receive your parcel. The courier will request proof of identity from the person receiving the parcel.
The person receiving the parcel will be asked by the courier to sign the waybill indicating that the parcel/carton has been received undamaged and in good condition.
In the unlikely event that the parcel/carton is damaged and/or the seal is broken, then the receiving person can either:
Check the parcel in front of the driver and indicate on the courier's waybill (delivery documentation) whether there are any breakages, and/or damages and/or items missing.
Both parties (the courier and the person receiving) will need to co-sign their names against this indication. If the receiving person chooses to still accept the damaged carton, the waybill will reflect that a damaged parcel was received and accepted with both parties co-signing.
Alternatively, the receiving person can send the parcel back and indicate on the waybill the reasons for sending the parcel back. Both parties will need to co-sign against this indication.
Kindly refer to our refunds policy for further information.
THE WEEKEND WARRIOR reserves the right to refuse service, cancel orders and terminate accounts at the company's discretion.
If you are dissatisfied with an item purchased from our website you may return it to THE WEEKEND WARRIOR (within 7 days) for a refund, replacement or exchange provided that the conditions of our Refund & Exchange policy have been satisfied.
We will exchange or refund a product provided that:
All refunds are processed strictly in accordance with the original sales tender type and only after confirmation that the funds were received in our bank account.
If you wish to exchange/return something that you purchased online at THE WEEKEND WARRIOR and have met the above conditions for refund or exchange, you can do so in one of two ways:
Return the selected item to THE WEEKEND WARRIOR together with your invoice, and your credit card will be refunded with the appropriate amount. Please note that the cost of couriering the product back to our THE WEEKEND WARRIOR shall be incurred by the purchaser. Please contact Pippa at email@example.com or 082 577 6498 for confirmation of the returns address details.
If you wish to return something that you purchased online at THE WEEKEND WARRIOR because the item you received is either damaged or not what you ordered, you can do so in one of two ways:
Return the item to THE WEEKEND WARRIOR, together with your invoice and we will refund or exchange your purchase; OR email firstname.lastname@example.org and request THE WEEKEND WARRIOR to collect the product in question within 48 hours of receiving the goods. THE WEEKEND WARRIOR will send a courier to collect the damaged/incorrect product, at our own cost, and replace it with the correct product.